Frequently Asked Questions
- Do you welcome U.S. clients?
- Where are your servers located?
- Do you allow scalping?
- Do you allow hedging?
- What are swaps?
- Are you regulated, and if so, by whom?
- How do I open a live account?
- What Identification documents do I have to supply and why?
- What currencies do you accept?
- What currencies can I trade with Forex FS?
- How do I deposit money with Forex FS?
- What is the minimum initial deposit I can make?
- Do you accept credit card payments?
- How do I withdraw money from my account?
- What type of broker are you? (i.e. STP, ECN, NDD, DD)
- What hours can I trade?
- How long has Forex FS been in business?
- What leverage do you offer?
- What is the smallest lot size that I can trade?
- Do you accept deposits from a third party?
- Where are my funds held, is my money safe?
- What is your commission?
- What is a spread?
- What are your typical spreads?
- What is a pip?
- What are swaps?
- Do you offer swap free accounts?
- Do you allow scalping?
- Do you allow hedging?
- Do you offer precious metals trading?
- Are you a 4 digit or 5 digit broker?
- What type of execution do you have for orders?
- Do you offer 24 hour support?
- Are the feeds to your live and demo accounts the same?
- Do you allow trading during news events?
- Can I use an EA (Expert Advisor) on your MT4?
- Do you offer VPS (Virtual Private Server)?
- Can I download your platform of more than 1 computer?
- Is you platform compatible with Apple MacIntosh computers?
- How long do your demo accounts stay active?
- What time zone are the charts on your MT4 Platform?
- How do I change my password?
- How can I use the MT4 Platform on a Mac?
Do you welcome U.S. clients?
Yes.
Where are your servers located?
Our servers are located in the US and Singapore. Our main server is located in New York- EQUINIX NY4.
Do you allow scalping?
Yes.
Do you allow hedging?
Yes.
What are swaps?
The swap is the currencies interest rates differential that traders pay or earn on any trades carried out on a day-to-day basis. For example, let's say that you are long on the AUD/USD pair. This means you will receive interest on the AUD and pay interest on the USD. If AUD has a higher interest rate than the USD then you will receive an interest payment (SWAP). If AUD has a lower interest rate than USD you will pay an interest payment (SWAP). If you check the SWAP column in your account history you will most likely find that you have had numerous positive and negative SWAPS for all trades held overnight.
Are you regulated, and if so, by whom?
Yes, we are regulated by the Australian Securities and Investments Commission (ASIC). Our Australian Financial Services Licence Number is 323193.
How do I open a live account?
Please follow the link Open a Live Account.
What Identification documents do I have to supply and why?
Please follow the link ID Requirements.
What currencies do you accept?
AUD, NZD, USD, CAD, EUR, CHF, GBP and JPY
What currencies can I trade with Forex FS?
Please follow the link Typical Spreads.
How do I deposit money with Forex FS?
Please follow the link How to Deposit Funds.
What is the minimum initial deposit I can make?
$500 for a standard account, $5,000 for a professional account.
Do you accept credit card payments?
Yes, up to $1,000
How do I withdraw money from my account?
Please follow the link How to Withdraw Funds.
What type of broker are you? (i.e. STP, ECN, NDD, DD)
STP (straight through processor) broker with multibank liquidity and no dealing desk.
What hours can I trade?
From 22:00 GMT Sunday till 22:00 GMT Friday.
How long has Forex FS been in business?
Forex FS was established in 2008.
What leverage do you offer?
For Forex leverage starts from 100:1, maximum 300:1. For Precious Metals (Gold & Silver) leverage is 100:1.
What is the smallest lot size that I can trade?
Micro lot (0.01).
Do you accept third party deposits?
No.
Where are my funds held, is my money safe?
Client funds are held in a segregated trust account with the National Australia Bank (NAB). NAB is continually ranked one of the safest banks in the world.
What is your commission?
We do not charge commissions; but accumulate our profit from a price spread.
What is a spread?
The difference between the bid and the ask price.
What are your typical spreads?
Please see our Standard Account Spreads and Professional Account Spreads.
What is a pip?
The smallest price change that a given exchange rate can make (the last decimal point).
What are swaps?
The swap is the currencies interest rates differential that traders pay or earn on any trades carried out on a day-to-day basis.
Do you offer swap free accounts?
No.
Do you allow scalping?
Yes.
Do you allow hedging?
Yes.
Do you offer precious metals trading?
Yes, you are able to trade Gold & Silver with a maximum leverage of 100:1.
Are you a 4 digit or 5 digit broker?
We are a 5 digit broker.
What type of execution do you have for orders?
Market execution.
Do you offer 24 hour support?
We provide 24 hour technical support.
Are the feeds to your live and demo accounts the same?
Yes.
Do you allow trading during news events?
Yes.
Can I use an EA (Expert Advisor) on your MT4?
Yes.
Do you offer VPS (Virtual Private Server)?
We can arrange VPS upon request.
Can I download your platform of more than 1 computer?
Yes.
Is you platform compatible with Apple MacIntosh computers?
Only with iPhones and iPads. Alternatively, you can purchase hardware virtualization software, such as Parallels Desktop and install the Windows operating system to use MT4 on your Mac.
How long do your demo accounts stay active?
Our MT4 Demo Accounts give you full access to the Forex FS MT4 platform with no time restrictions, provided you login once every 30 days. Demo Accounts left unused for over 30 days are automatically deleted by the system.
What time zone are the charts on your MT4 Platform?
GMT (Greenwich Mean Time).
How do I change my password?
Please see the step by step instruction on our MT4 Tutorials page.
How can I use the MT4 Platform on a Mac?
Since Apple transitioned to Intel processors it has become very easy to run Windows applications on a Mac. Please check your system profile in About This Mac to ensure what you need to run Windows. To see how easy it is to run the Windows operating system on your Mac please visit Windows on a Mac on the Apple Store website.
|
